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The "Nile Spectra Digital"

Cancellation & Refunds Policies

Cancellation, Return and Refund Policy

Last updated: September 30, 2024

Thank you for shopping at NileSpectra.com.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to NILE SPECTRA DIGITAL TECHNOLOGIES, HEAD QUARTERS at "4th Floor, Aparna Astute Jubilee Hills, Shaikpet, Hyderabad, Telangana 500008"

  • Goods / Services refer to the items offered for sale on the Service.

  • Orders mean a request by You to purchase Goods / Services from Us.

  • Service refers to the Website.

  • Website refers to NileSpectra.com, accessible from https://www.nilespectra.com/

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 7 days without giving any reason for doing so.

The deadline for cancelling an Order is 7 days from the date on which You received the Services / Goods / Services / Gift cards or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

We will reimburse You no later than 14 days from the day on which We receive the returned Goods / Services. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns

In order for the Goods / Services to be eligible for a return, please make sure that:

  • The Goods / Services were purchased in the last 7 days
  • The Goods / Services are in the original packaging (or) contain original invoice (or) not used beyond 20% of total package quantity.

The following Goods / Services cannot be returned:

  • The supply of Goods / Services made to Your specifications or clearly personalized.
  • The supply of Goods / Services which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods / Services which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods / Services which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods / Services may be refunded. Unfortunately, Goods / Services on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Refund mode

Refunds will be initiated within 7 days through cheque, Bank Transfer (IMPS/NEFT/RTGS) or payments gateway depending upon the amount of refund & banking availability.

Returning Goods / Services

You are responsible for the cost and risk of returning the Goods / Services to Us. You should send the Goods / Services at the following address:

4th Floor, Aparna Astute,
Jubilee Hills Shaikpet, Hyderabad,
Telangana, INDIA - 500008

We cannot be held responsible for Goods / Services damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods / Services or proof of received return delivery.

Gifts

If the Goods / Services were marked as a gift when purchased and then shipped directly to you, You'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

If the Goods / Services weren't marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us: