Legal

Delivery Policy

How Nile Spectra services and the Nile Spectra Orion platform are delivered, since there are no physical goods to ship.

Last updated: 18 September 2026

Some payment gateways ask for a shipping/delivery policy even for pure-service businesses, mainly to confirm you deliver what's paid for on a stated timeline. Adjust the day/week figures above once you have real, tested delivery timelines to quote.

Overview

Nile Spectra does not ship physical products. This policy explains how our services and the Nile Spectra Orion platform are "delivered" — the timelines and process by which you gain access to what you've engaged us for.

Delivery of marketing & creative services

Campaign launches: typically go live within 5–10 business days of final creative and tracking approval, depending on platform review times outside our control (ad platforms run their own approval queues).
Creative deliverables (scripts, ad creative, videos, landing pages) are delivered digitally — via shared drive, email, or a project management tool agreed with the client — against the timeline set out in the Order.
Production work (shoots, TVCs) is scheduled against a shared production calendar agreed in advance; delivery dates for final cuts are set once shoot dates are locked.
Ongoing/retainer work (social management, reporting, optimisation) is delivered continuously through the engagement term rather than as a single "delivery" event.

Delivery of Nile Spectra Orion

Access credentials are issued once the implementation fee is paid and initial configuration is complete — typically within 2–4 weeks for a standard setup, longer for multi-entity or heavily customised implementations.
Data migration (existing inventory, partner and financial records) is scoped and timeline-agreed as part of the implementation plan.
Training sessions for the client's team are scheduled to conclude before go-live, so the platform is usable from day one rather than handed over cold.

Delays

Where a delay is caused by factors outside our reasonable control — third-party platform review times, delayed client approvals or asset delivery, or force majeure events — we will communicate the revised timeline promptly rather than let a deadline pass silently.

Access or delivery issues

If you have not received a deliverable, access credentials, or an expected update within the agreed timeline, contact [email protected] and we will investigate and respond within 2 business days.

Contact

For any question about delivery timelines on an active engagement, reach out via the Contact page or email [email protected].